Q: How long does shipping take?
A: Orders are processed within 2 business days and delivered in 4–7 business days with free shipping.
Q: What payment methods do you accept?
A: We accept major debit/credit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I return an item?
A: Yes, you can return products within 30 days of delivery. Once approved, refunds are issued within 5 business days to your bank or original payment method.
Q: What if my product arrives damaged or faulty?
A: Please contact our support team immediately with your order details, and we will arrange a replacement or refund.
Q: How can I contact you?
A: You can reach us via:
📞 Phone: +44 20 7946 0958
💌 Email: support@kerozin.com
🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)